Payment Policy
💳 PAYMENT POLICY
Effective Date: [01 / 01 / 2026]
Business Name: The Lazeez
Location: Egra, East Midnapore, West Bengal – 721429
Contact: +91 8116161338
Website: www.thelazeez.in
1. Accepted Payment Methods
We accept the following payment options:
- Cash on Delivery (COD)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Debit/Credit Cards
- Net Banking (if available on website)
2. Payment Timing
- Online Orders: Full payment must be made at the time of placing the order.
- Cash on Delivery: Payment must be made at the time of delivery.
- Dine-In: Payment must be completed before leaving the restaurant.
3. Order Confirmation
- Orders are confirmed only after successful payment (for prepaid orders).
- In case of payment failure, the order will not be processed.
4. Pricing & Charges
- All prices are in Indian Rupees (INR).
- Prices may include/exclude GST as applicable.
- Additional charges may apply:
- Delivery charges (based on distance)
- Packaging charges (if applicable)
5. Payment Failure
- If a transaction fails but the amount is deducted, customers should contact their bank or payment provider.
- If the amount is received by us but order not confirmed, we will initiate a refund within 5–7 business days.
6. Refund Policy (Payment Related)
- Refunds will be processed only in valid cases such as:
- Failed transactions with successful deduction
- Order cancellation by the restaurant
- Refunds will be credited to the original payment method.
- Processing time: 5–7 working days (may vary by bank).
7. No Refund Cases
- No refund once food preparation has started.
- No refund for incorrect orders placed by customers.
- No refund for delays caused by traffic, weather, or high-demand periods.
8. Fraud Prevention
- We reserve the right to cancel orders suspected of fraud or unauthorized transactions.
9. Billing Issues
- If you notice any billing discrepancy, contact us within 24 hours of the transaction.
10. Contact for Payment Support
📞 Phone/WhatsApp: +91 8116161338
🌐 Website: www.thelazeez.in