Shipping Policy

🚚 SHIPPING & DELIVERY POLICY

Effective Date: [01 / 01 / 2026]
Business Name: The Lazeez
Location: Egra, East Midnapore, West Bengal – 721429
Contact: +91 8116161338
Website: www.thelazeez.in

1. Delivery Service Area

• We currently deliver within Egra and nearby areas.
• Delivery availability depends on distance and order value.
• Orders outside our service area may be declined.

2. Delivery Time

• Estimated delivery time: 30–60 minutes from order confirmation.
• Delivery time may vary depending on:
  • Order volume
  • Weather conditions
  • Traffic or local restrictions

3. Delivery Charges

• Delivery charges may apply based on distance.
• Free delivery may be offered on minimum order value (if applicable).
• Any delivery fee will be clearly shown before checkout.

4. Order Processing

• Orders are prepared immediately after confirmation.
• During peak hours (lunch/dinner/festivals), preparation time may increase.

5. Order Tracking & Communication

• Customers may receive order updates via call, SMS, or WhatsApp.
• Please ensure your contact number is active and reachable.

6. Delivery Conditions

• Customers must provide accurate address and landmarks.
• If the customer is unavailable at delivery:
  • Our delivery partner will attempt contact.
  • Failure to respond may result in order cancellation without refund.

7. Delays & Exceptions

• We strive for timely delivery, but delays may occur due to:
  • High demand
  • Weather issues
  • Road conditions or events
• The Lazeez is not liable for delays beyond reasonable control.

8. Order Acceptance at Delivery

• Customers are requested to check the order at the time of delivery.
• Any issues must be reported immediately.

9. No Shipping via Courier

• We do not ship food items via courier or postal services.
• All deliveries are handled directly by our team or local delivery partners.

10. Contact for Delivery Issues

For any delivery-related concerns, contact:
📞 +91 8116161338